The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.
26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value!
- Includes video tutorials, study guides and quizzes
- Study duration: 12 hours
- 30 days, online access
Exam duration: 60 minutes
Exam format: closed book, multiple choice
Exam delivery: online, webcam proctored.
Exam pass mark: 65% (26/40 questions)
Exam language: English (extra time is available for non-native English speakers)