ITIL 4 Foundation Certificering Bundel (met examen)


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The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.



The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.



26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value!

  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of ITIL
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation



  • Includes video tutorials, study guides and quizzes


Course Pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • ‚ÄčThere are no mandatory pre-requisites for the exam



  • Study duration: 12 hours
  • 30 days, online access


Exam details

Exam duration: 60 minutes

Exam format: closed book, multiple choice

Exam delivery: online, webcam proctored.

Exam pass mark: 65% (26/40 questions)

Exam language: English (extra time is available for non-native English speakers)



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