ISO20000 Certification Pack

695.00

Artikelnummer: 3029 Categorie: Tags: , , , ,

Beschrijving

  • Get ISO20000 Foundation qualified at your own pace
  • 60 days online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • One exam voucher included

Course contents

  • 6 easy to absorb modules covering terminology, structure, concepts and value
  • Includes video tutorials, study guides and quizzes
  • Study duration: 15 hours
  • Includes free eBook: ISO/IEC20000:2011 A Pocket Guide

Pre-requisites

  • This course does not require any existing knowledge of ISO/IEC20000
  • There are no mandatory pre-requisites for the exam

Lessons in this course

  • ​Course Introduction
  • Module 1: Introduction to ISO/IEC20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation

Exam details

Once you’ve completed your training, you can gain a globally recognised certification with the ISO20000 Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.

Voucher Validity

You must request your exam voucher within 6 months of the purchase, or, if purchased as part of a package, while your package subscription is live. Once you have requested your voucher, you have 6 months to schedule your exam before the voucher expires.

Due to the examination scheme rules, we cannot issue a voucher without seeing a copy of your relevant course completion certificate

  • ​One exam voucher included
  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 65% (26/40 questions)
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