The ITIL 4 Foundation course is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
The online ITIL 4 Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The ITIL 4 Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.
26 Easy to absorb lessons covering ITIL terminology, concepts, practices and value!
- Includes video tutorials, study guides and quizzes
- Study duration: 12 hours
- 30 days, online access
Exam duration: 60 minutes
Exam format: closed book, multiple choice
Exam delivery: online, webcam proctored.
Exam pass mark: 65% (26/40 questions)
Exam language: English (extra time is available for non-native English speakers)