The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

  • Get CASM Foundation qualified at your own pace
  • 150 days online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • One exam voucher included

Course contents

  • 13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.
  • Includes video tutorials, study guides and quizzes
  • Study duration: 16 hours

Pre-requisites

  • This course does not require any existing knowledge of Agile
  • Completion of an accredited course is a mandatory pre-requisite for the exam

Lessons in this course

  • ​Course Introduction
  • Lesson 1: Why Agile?
  • Lesson 2: Agile Practices
  • Lesson 3: Introducing Agile
  • Lesson 4: Agile Process Design
  • Lesson 5: Scrum Basics
  • Lesson 6: Roles Part 1: Scrum Roles
  • Lesson 7: Roles Part 2: ASM Roles
  • Lesson 8: Artifacts Part 1: Scrum Artifacts
  • Lesson 9: Artifacts Part 2: ASM Artifacts
  • Lesson 10: Events Part 1: Scrum Events
  • Lesson 11: Events Part 2: ASM Events
  • Lesson 12: Getting Started
  • Lesson 13: Exam Preparation

Exam details

Once you’ve completed your training, you can gain a globally recognised certification with the Certified Agile Service Manager Exam. The exam is accredited by the DevOps Institute, and is online and web-proctored, so you can take it any place, any time.

Voucher Validity

You must request your exam voucher within 6 months of the purchase, or, if purchased as part of a package, while your package subscription is live

Once you have requested your voucher, you have 6 months to schedule your exam before the voucher expires

Due to the examination scheme rules, we cannot issue a voucher without seeing a copy of your relevant course completion certificate

  • One exam voucher included
  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 26/40 questions (65%)
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